25 WhatsApp Greeting Message Examples for Business (Copy & Paste)

The first message a customer receives from you sets the tone for everything that follows. A warm, useful WhatsApp greeting message makes a small business feel professional and responsive — even at 2am when nobody's watching the phone. A cold or missing one makes people wonder if anyone's home.

Here are 25 greeting message examples you can copy and paste, grouped by type and industry, plus a 60-second setup guide and how to make your greeting do more than just say hello.

What makes a great WhatsApp greeting message

Before the examples, the formula. A high-converting greeting does three things in two sentences:

• Welcomes the customer by your business name so they know they reached the right place.
• Sets an expectation — when will they hear back? "Within an hour" beats silence.
• Invites the next step — ask for the detail you need (service, date, order number) so the conversation moves without a back-and-forth.

Keep it short, sound human, and use one emoji at most. Now the copy-and-paste examples.

General welcome greetings

1. "Hi there! 👋 Thanks for messaging [Business]. Tell us what you need and we'll get you sorted right away."
2. "Welcome to [Business]! We're glad you reached out. How can we help you today?"
3. "Hello! 😊 Thanks for getting in touch. Share a few details about what you're looking for and we'll reply shortly."
4. "Hi! You've reached [Business]. We usually reply within an hour during business hours — what can we do for you?"
5. "Thanks for messaging us! 🙌 Let us know how we can help and we'll be right with you."

First-time customer greetings

6. "Welcome! 🎉 Great to meet you. Since it's your first time here, tell us what you're after and we'll point you in the right direction."
7. "Hi and welcome to [Business]! We'd love to help. What brings you in today?"
8. "Hello! Thanks for choosing to reach out. Let us know your question and we'll make sure you get the right answer."

Greetings that set a response time

9. "Thanks for your message! ⏱️ We typically reply within 30 minutes during opening hours. What can we help with?"
10. "Hi! We've received your message and will respond within the hour. Feel free to add any details while you wait."
11. "Got it — thanks! Our team replies Mon–Sat, 9am–7pm. We'll be with you shortly. 😊"

Restaurant and café greetings

12. "Welcome to [Restaurant]! 🍽️ Reply with your date, time, and party size and we'll get your table booked. Menu here: [link]."
13. "Hi! Thanks for messaging [Café]. Looking to order, book a table, or ask about the menu? Just let us know!"
14. "Hello and welcome! 🍕 Tell us what you'd like to order or when you'd like to visit and we'll take care of the rest."

Salon, spa, and clinic greetings

15. "Hi! 💇 Welcome to [Salon]. Tell us the service you'd like and your preferred day, and we'll find you a slot."
16. "Hello! Thanks for reaching out to [Clinic]. Let us know the treatment you're after and we'll check availability for you."
17. "Welcome to [Spa] 🌸 We'd love to pamper you. Which treatment are you interested in, and when suits you best?"

Retail and e-commerce greetings

18. "Hi there! 🛍️ Thanks for shopping with [Store]. Ask us anything about products, sizes, or delivery and we'll help you out."
19. "Welcome to [Store]! Looking for something specific? Send us the product name and we'll check stock for you."
20. "Hello! 😊 Thanks for messaging. For order updates, tracking, or a new purchase, just let us know how we can help."

Service business greetings (trades, agencies, consultants)

21. "Hi! Thanks for contacting [Business]. Tell us what you need done and where, and we'll send you a quote."
22. "Hello! 👋 Welcome to [Business]. Describe the job briefly and we'll get back to you with availability and pricing."
23. "Thanks for reaching out! To help fast, let us know your location and what service you're after."

Short and friendly greetings

24. "Hey! 👋 Thanks for messaging — how can we help?"
25. "Welcome! We're here and happy to help. What do you need? 😊"

How to set up a greeting message on WhatsApp Business

1. Open WhatsApp Business → Settings → Business tools → Greeting message.
2. Toggle Send greeting message on.
3. Paste one of the examples above and swap in your business name and links.
4. Under Recipients, choose everyone, everyone not in your contacts, or specific people.
5. Tap Save.

The greeting fires automatically for new contacts and for anyone who returns after 14 days of silence. Pair it with a good away message for nights and weekends, and you've covered both ends of the day. (Full walk-through in our auto-reply setup guide.)

The limit of a canned greeting — and what's next

Here's the catch every owner hits: a greeting welcomes the customer but can't answer them. Someone messages "how much for a colour and cut?" and your lovely greeting replies "tell us the service you'd like" — which they just did. Now they wait, and some drift to a competitor who answered instantly.

The upgrade is an AI receptionist that greets and answers in the same breath. It reads the message (or listens to a voice note), understands it, and replies with the actual price, availability, or booking link pulled from your own information — in whatever language the customer wrote in. The greeting stops being a placeholder and becomes a real conversation.

See how an AI WhatsApp assistant does this, or start free with ChatMunshi and let your greeting book the appointment while you sleep.

The takeaway

Pick the greeting that matches your business, personalise it, and set it live in two minutes — you'll instantly look more professional and lose fewer first-time enquiries. Then, when you're ready to stop just greeting customers and start actually serving them, move from fixed text to an AI reply that closes the loop.