Acceptable Use Policy

1. Comply with WhatsApp and Meta rules

ChatMunshi operates on the WhatsApp Business Platform. You must comply with all applicable Meta and WhatsApp policies, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, and Meta’s Commerce and advertising policies where relevant. Violations of these policies can cause Meta to restrict or ban your number, and are also a breach of this AUP.

2. No spam or unsolicited messaging

• Do not send unsolicited, bulk, or automated marketing messages to people who have not opted in to hear from you.
• Do not import or message purchased, scraped, or otherwise non-consented contact lists.
• Obtain and honour valid consent (opt-in) before messaging customers, and provide a clear way to opt out.
• Do not use the Service in a way that generates high block or report rates.

3. No illegal or harmful content

You must not use the Service to create, send, or facilitate:

• Anything illegal, fraudulent, deceptive, or misleading.
• Harassment, threats, hate speech, or content that is defamatory, obscene, or exploits or endangers minors.
• Malware, phishing, or attempts to gain unauthorised access to systems or accounts.
• Sale or promotion of goods and services prohibited by law or by WhatsApp/Meta commerce policies (for example, illegal drugs, weapons, or other restricted items).
• Infringement of intellectual property, privacy, or other rights of any person.

4. Sensitive data

Do not use the Service to collect or transmit highly sensitive information that you are not authorised to handle, or in breach of data protection or sector-specific laws. You are responsible for the lawful handling of any personal data you process through the Service. See our Privacy Policy and DPA.

5. No abuse of the Service

• Do not attempt to disrupt, overload, reverse engineer, or circumvent the security or limits of the Service.
• Do not resell, sublicense, or provide the Service to third parties except as expressly permitted.
• Do not misrepresent your identity or your affiliation with any person or organisation.
• Do not use AI features to impersonate a human in a way that is deceptive or unlawful where disclosure is required.

6. Your responsibility for content

You are responsible for how you configure the Service and for all messages sent from your account, including AI-generated replies. Keep your business information accurate, and review and oversee automated responses where appropriate.

7. Enforcement

We may investigate suspected violations and may suspend or terminate access, remove content, or report unlawful activity to authorities. We may also act immediately where required by a third-party platform (such as Meta) or by law. We are not obliged to monitor content but may do so to protect the Service and its users.

8. Reporting abuse

To report misuse of the Service, contact chatmunshi@senithu.lk.